Ongoing Customer Care

Your Guarantee

Ongoing Customer Care

Your new home is protected under not only the Tarion Warranty, but the National Home’s Builder warranty and New Home Warranty. Refer to your homeowners manual to learn more about your homeowner warranties.

Keep in touch!

You’ve purchased your home, you’ve moved in, and yet we STILL want to hear from you to make sure everything is going smoothly. We will do this through a series of letters.

The 30 day letter

This is your opportunity to tell us about anything that hasn’t been completed on your PDI, or report any other warrantable issues that have arisen since your move-in. You can find this form in your TARION Homeowners Information package which you received at your PDI appointment.

When you’re finished, send a copy to TARION Warranty Corporation and to National Homes Customer Service.

Once we receive your list, a service coordinator will review it and have a service technician come to your home and begin repairs. The technician will also perform a courtesy checklist of your home and tell you about anything that requires regular maintenance.

Year end letter

Similar to the 30-day letter, the year end letter will comprise a list of any warrantable issues you may have since the submission of your 30-day letter. It will be submitted in the eleventh month of your occupancy. Again, we’ll arrange for a technician to come to your home to take care of any problems.

We care about our homeowners, and that’s why we ensure they’re still happy with their new home even a year after they’ve moved in!

Refer to your homeowners manual

The Homeowners manual provides you with important information on maintenance items that are required for you to maintain your warranty. It’s like your instruction manual for your new home! Treat your home well, and you’ll enjoy many years from it.